Worldwide Customer Support

Supporting our customers throughout the life of our products is something we take very seriously.

As an integral part of the global United Technologies Corporation (UTC) customer support network we are able to offer technical advice, spare parts or repair and overhaul (R&O) services where and when they are needed.

Services include:

AOG support 24hrs a day, every day of the year
Technical publications compilation
The generation of logistics data using the very latest integrated logistics support methodologies
Reliability monitoring and prediction using our considerable experience as an OEM

In addition to this we also have the support of the Collins Aerospace Customer Response Centre. This is staffed by engineers 24 hours a day, 365 days a year and will help keep customer aircraft flying by addressing technical issues and aircraft spare part orders. The Centre will feature new software to manage customer enquiries and create a master database allowing the businesses of Collins Aerospace to coordinate their efforts in addressing and resolving customer issues promptly.

“Our ACE operating system
(Achieving Competitive Excellence)
ensures continuous improvement occurs
throughout Collins Aerospace resulting
in ever more reliable products”